We ship all orders from our fulfillment warehouse located in The Netherlands.
- The Netherlands and Belgium: between 1 and 2 working days (PostNL).
- France: 3-5 working days (DPD).
- Germany: 3-5 working days (PostNL).
- Greece, Ireland, Malta and Romania: 3-5 working days (Fedex Express Delivery).*
- Italy, Spain and Switzerland: 3-6 working days (PostNL).*
- Other countries within the EU: 3-8 working days (PostNL).
- Andorra, Bahrain, Canada, Chile, Cyprus, Hong Kong, Israel, Japan, Jersey, Jordan, Malaysia, Oman, Palestine, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, South Korea, Taiwan, United Kingdom, and the USA (except for US Virgin Islands): 3-5 working days (Fedex Express Delivery). *
- Other countries within the rest of the world: between 12 and 15 working days (PostNL).
* Except for big parcels such as cribs, baskets and nests, they will be shipped via standard mail, delivery time 7-20 working days.
PLEASE NOTE: Orders delivered to EU countries are following the rules of the VAT One Stop Shop scheme. When ordering goods for delivery outside of EU, VAT will not be collected. Import duties and VAT charges can apply for deliveries outside of the EU. Petit Filippe assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. Countries where this applies are for example Norway, Israel, the UK, the VS and Switzerland.
If your package has not been delivered while the tracking says it has, you must contact us within 3 working days. We can then conduct an investigation in collaboration with the sender. Unreceived packages that are reported to us later than 7 days can no longer be processed.