Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@petitfilippe.nl

Orders

If you want to get an invoice of your order, write us here and we will be happy to assist you.

Products

Organic cotton or elephant grass? Information on the composition of your item is all in the product specifications for your item online.

Our instructions for how to take good care of your clothes (or other products that can be washed) are in the product specifications for your item online. We recommend using a laundry bag for all baby clothing and please use a liquid color detergent for colorful items!

Restock dates

So annoying: the product/size you want to buy is not in stock. What can you do? First of all, turn on the notifications and you'll receive an email when the item is back in stock. If you are wondering when some of our items will be back in stock, please check the list below. (Restock dates can change and adjust at any time). Unfortunately we can not accept pre-orders.

Estimated restock dates:

  • Moses Baskets: First half of September 2021
  • Swimwear: End of August 2021
  • Rattan Hangers & Mirrors: End of July 
  • Rattan Lampshades: July 
  • Lammy Booties: Autumn 2021
  • Snowsuits: Autumn 2021

Returns

Our return policy can be found here.

Once we receive the returned product(s) back at our warehouse (after inspection), our team will process your return. For more information, please see our return policy here

Shipping

We ship worldwide, so yes, to your country as well!

We dispatch all orders within 1-2 days from Monday to Friday. Orders placed before 12:00 cet will be shipped the same (business) day.

The delivery times depend on the destination country of the order.
Standard deliveries for the Netherlands and Belgium: between 1 and 2 working days. For EU-countries: between 7 and 12 working days. And between 15 and 20 working days for the rest of the world.

Please know that your parcel might be delayed due to Covid (lockdowns). Keep an eye on the tracking info for updates. Currently we see delays at customs clearance of many countries, especially Greece, Portugal, Italy, the UK and the USA.

Yes, once your order is shipped you will receive a shipping confirmation to your email including all the information to track your delivery. 

For orders within The Netherlands: small items such as pacifier clips or hats will be send in an envelop without tracking.

Your parcel is probably waiting in line for customs clearance at the border of your country. Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. This might take up to 2 weeks. Once your shipment was cleared it will have a new scan.

Please keep in mind that customs are outside of the couriers or our control and there is no way for them or us to speed up the process!

The couriers will make two attempts at delivery to the address stated and your order will be returned to us after these two attempts. In this last case, Petit Filippe reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods.