Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@petitfilippe.nl

Orders

If you want to get an invoice of your order, write us here and we will be happy to assist you.

We will send your order in full once your pre-order item has arrived.

For purchases outside of the EU you may be required to pay duty tax/VAT and/or customs fee on your orders.

Products

Organic cotton or elephant grass? Information on the composition of your item is all in the product specifications for your item online.

Our instructions for how to take good care of your clothes (or other products that can be washed) are in the product specifications for your item online. We recommend using a laundry bag for all baby clothing and please use a liquid color detergent for colorful items!

99% of our item’s packaging has been made from natural, recycled or biodegradable materials (which decompose into natural components found in nature).

Restock dates

So annoying: the product/size you want to buy is not in stock. What can you do? First of all, turn on the notifications and you'll receive an email when the item is back in stock. If you are wondering when some of our items will be back in stock, please check the list below. (Restock dates can change and adjust at any time). Unfortunately we can not accept pre-orders.

 

Estimated restock dates:

  • Rattan Mirrors: August 19th, 2022
  • Rattan Bassinets: August 19th, 2022
  • Knitwear: Week 33/34
  • Swimwear & Swim Shoes: Week 33/34

Returns

Our return policy can be found here.

Once we receive the returned product(s) back at our warehouse (after inspection), our team will process your return. For more information, please see our return policy here

Shipping

We ship worldwide, so yes, to your country as well!

We dispatch all orders within 1-2 days from Monday to Friday. Orders placed before 12:00 cet will be shipped the same (business) day.

We ship worldwide. Delivery times depend on the destination country of the order.

We ship all orders from our fulfillment warehouse located in The Netherlands.

Countries within the EU:

The Netherlands and Belgium: between 1 and 2 working days (PostNL). 

France: 3-5 working days (DPD).

Germany: 3-5 working days (PostNL).

Greece, Italy, Ireland, Malta, Romania and Spain (incl Canary Islands): 3-5 working days (Fedex Express Delivery).*

Other countries within the EU: 3-8 working days (PostNL).

Rest of the world: 

Andorra, Bahrain, Canada, Chile, Cyprus, Hong Kong, Israel, Japan, Jersey, Jordan, Kuwait, Malaysia, Oman, Palestine, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, United Kingdom and the USA: 3-5 working days (Fedex Express Delivery). *

Other countries within the rest of the world: between 12 and 15 working days (PostNL).

* Except for big parcels such as cribs and baskets, they will be shipped via standard mail, delivery time 7-20 working days.

 

Yes, once your order is shipped you will receive a shipping confirmation to your email including all the information to track your delivery. 

For orders within The Netherlands: small items such as pacifier clips or hats will be send in an envelop without tracking.

Your parcel is probably waiting in line for customs clearance at the border of your country. Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance. This might take up to 2 weeks. Once your shipment was cleared it will have a new scan.

Please keep in mind that customs are outside of the couriers or our control and there is no way for them or us to speed up the process!

The couriers will make two attempts at delivery to the address stated and your order will be returned to us after these two attempts. In this last case, Petit Filippe reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods.

We will send your order in full once your pre-order item has arrived.

Please note that import duties and VAT charges can apply for deliveries outside of the EU and are not included in your order’s total. Petit Filippe assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned.